1. Overview

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Your satisfaction is very important to us. If your artwork arrives damaged or isn’t quite what you expected, this policy explains how returns and refunds work. Because each piece is original and one‑of‑a‑kind, certain conditions apply.

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2. Returns for Original Artwork

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If the colour or another aspect of the artwork does not work for your space, you may return it within 14 days of the purchase date.
 

To qualify for a return:

• The artwork must be in unused, undamaged condition.

• It must be shipped back in its original packaging or mailing container.

• The buyer is responsible for return shipping costs.
   

Once the artwork is safely received and inspected, you may choose between:

• A full refund, or

• A credit toward another artwork.
   

3. Damaged Items

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If your artwork arrives damaged:

• Contact us within 48 hours of delivery.

• Please provide photos of the packaging and the artwork itself.

• We will work with you to resolve the issue promptly — this may include repair (if possible), replacement for prints, or a refund depending on the piece.

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4. Non‑Returnable Items

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• Commissioned artworks cannot be returned or refunded.

• Customisations made specifically for you are also non‑returnable.

• Digital products (if offered) are final sale.

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5. Refund Process

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Once your returned artwork is received and confirmed to be in good condition:

• Refunds are issued to the original payment method.

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

• For international returns, additional transit time may apply.

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6. Return Shipping Responsibility

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• Buyers cover the cost of return shipping for all non‑damaged returns.

• We recommend using a tracked and insured courier service.

• Lalá Art is not responsible for lost or damaged returns.

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7. Cancellations

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• Orders may be cancelled before the artwork has been shipped.

• Once dispatched, the order falls under the standard return policy above.

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8. Questions

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If you have any questions about returns, refunds, or how to safely ship artwork back to us, please reach out anytime. We’re always happy to help.